Terms & Conditions / Terma dan Syarat

English — Terms & Conditions

Effective: 22 October 2026. These terms apply to use of StoryBook by Loominos Studio at https://shop.loominosstudio.my and orders accepted by Loominos Studio. Read them with the Delivery, Privacy, Return and Refund policies and the specific product and promotion conditions shown before purchase. If a provision conflicts with mandatory Malaysian consumer law, that law applies and the remaining provisions continue where lawful. These terms do not waive statutory guarantees or impose unfair conditions on exercising them.

1. Who we are and who may order

StoryBook is operated by Loominos Studio, not a separate bank, courier, government authority or passport-issuing body. Our business and contact details appear below. Products include personalised standard photo prints, Fujifilm Instax prints and ID/passport photo sets as offered on the website. Brand references identify the relevant products; they do not imply an endorsement or official partnership that we have not expressly stated.

You must have legal capacity to make the transaction. If you are under 18 or otherwise require an adult's authority, a parent or lawful guardian should place and supervise the order. Give accurate contact and delivery details. If you order for another person, you must have appropriate authority to provide their information and photographs.

2. Accounts and security

An account is needed for features identified as member-only; guest ordering is available where offered. Keep your credentials confidential and tell us promptly about suspected misuse. You remain responsible for information and instructions you knowingly submit or authorise, but these terms do not automatically make you liable for every unauthorised act on a compromised account. We may investigate suspicious use and restrict access proportionately to protect users and the service. A restriction does not automatically forfeit a lawful paid balance, accepted order or refund right.

3. Your photographs and permission to print

You retain ownership of your images and other content. You grant us only the permission reasonably needed to receive, store, reproduce, crop, resize, prepare, print and deliver the content and to provide related support or resolve a claim. We may use appropriate service providers for those purposes, subject to confidentiality and the Privacy Notice. This is not a licence to advertise with your photographs, sell them to others or train AI models without separate express permission.

Only submit content you have the right and necessary permissions to use. Do not submit unlawful, abusive, exploitative or infringing material, malicious files, or information you are prohibited from disclosing. We may decline or stop an unlawful order and respond to a lawful request from a competent authority. Where we cannot supply a paid order, we will explain the outcome and deal with refundable amounts according to law, rather than imposing an automatic penalty. Keep your originals: the service is not an archival backup guarantee.

4. Print selections and product standards

Before submitting, review product, size, finish, border, orientation, crop, resolution and quantity. The crop preview guides the print area but is not a colour-calibrated physical proof. Screen brightness, paper or film characteristics and reasonable production tolerances can affect appearance. These limitations do not excuse goods that are defective, materially misdescribed or produced contrary to the agreed order. We will exercise reasonable care and skill in providing our services.

For ID/passport photographs, check the current requirements for your intended authority and select the correct specification. We cannot promise acceptance for every purpose or authority unless a particular undertaking is expressly agreed. Where we fail to meet a specification we agreed to supply, the Return and Refund policies and applicable remedies remain available.

5. Prices, totals and order formation

Prices and charges are displayed in Malaysian Ringgit unless expressly stated otherwise. Review the full checkout amount, including applicable delivery, tax and disclosed charges, before submitting. We do not add undisclosed compulsory charges after purchase. Product availability, delivery eligibility and promotional eligibility are checked by the service; a saved project or cart is not a stock or price reservation.

Submitting checkout is your order request. A receipt of that request or an automated payment acknowledgement is not, by itself, an unconditional acceptance. We accept when we expressly confirm acceptance or begin fulfilling the order. If we cannot accept because of an unavailable product, material pricing error, unlawful content or another legitimate reason, we will contact you and promptly arrange any refund due. We will not substitute a product, increase the agreed price or impose materially different terms without your agreement. The terms and agreed specification applicable when an order is accepted govern that order.

6. Payment and verification

Payment methods are those offered for the selected order and delivery option. FPX online banking, manual DuitNow payment, Credits or other methods are available only when shown as eligible. Cash on delivery is not available merely because it is mentioned elsewhere on the website. Follow the method-specific instructions and pay only the amount requested.

We may verify bank confirmations, transaction references and submitted slips before marking an order paid or releasing purchased Credits. Do not assume a bank return page or uploaded slip proves cleared payment. If debited but still pending, contact us and avoid an immediate duplicate payment. Never send us your bank password, PIN or OTP. A payment error does not remove your right to reconciliation and a refund of any verified amount due.

7. Credits, rewards and referrals

Credit packs, redemption rates, eligibility and any bonus conditions are those shown when you purchase or earn them. Purchased Credits and promotional or earned Credits may have different conditions, which must be disclosed. Credits are an account-based way to pay for eligible StoryBook purchases; they are not represented as a deposit, investment or interest-bearing product. Do not treat them as a generally transferable cash balance.

Rewards may depend on verified payment and completion or receipt of an eligible order. Cancellation, refund or a genuine calculation error may require a corresponding, explained adjustment. We will not retrospectively remove unrelated paid Credits or introduce an undisclosed expiry to an existing paid balance. Requests concerning unused purchased Credits, mistaken purchases and mixed-payment refunds are assessed under the Refund Policy and applicable law. Referral or reward misuse may be investigated proportionately, with an opportunity to contact support about an error.

8. Vouchers and promotions

Read the code's active dates, minimum spend, eligible products, exclusions, overall allowance, Usage per User and any sign-up requirement. Apply the code before placing the order. Unless otherwise stated, one voucher applies per order and discounts do not apply to delivery. A blank per-user limit means no per-customer cap; it does not remove the overall limit, expiry or other conditions.

Registered-customer limits are checked by account. Guest limits may be checked using server-observed IP with email or mobile matching. Incorrect matches can be reviewed by support. Obtaining or emailing a voucher does not reserve a use or redeem it, and a voucher request alone does not subscribe you to marketing. A discount is not cash and is not retrospectively guaranteed after checkout. We may correct genuine errors or stop proven abuse, but will not use a general promotion clause to defeat an accepted order or a statutory remedy.

9. Delivery, changes, cancellation and complaints

The Delivery Policy governs production estimates, courier delivery, tracking and collection. Contact us promptly about changes; a request does not alter the agreed order until confirmed. Personalised production may make a change-of-mind cancellation or return unavailable after work has started. The Return and Refund policies describe the distinction between a voluntary change and a defect, payment error or other legal entitlement. We remain responsible for remedies the law requires and will not direct you exclusively to a courier or payment provider to avoid our duties.

10. Website availability, responsibility and fair dealing

We take reasonable care over our descriptions and operation but cannot promise uninterrupted internet, perfect device compatibility or that saved material will always remain available. If an outage affects a paid order, contact us so we can confirm what was received and arrange an appropriate solution. Do not knowingly exploit errors, interfere with security, impersonate others or attempt unauthorised access.

Responsibility for loss is assessed under applicable law and the facts, including causation and reasonable mitigation. Nothing excludes liability or remedies that cannot legally be excluded, including applicable consumer guarantees, fraud or other non-excludable obligations. A website disclaimer is not a blanket excuse for negligent handling, a failed order or an unauthorised disclosure of photographs. We do not require a customer to indemnify us against our own fault or to waive a lawful claim as a condition of ordinary support.

11. Changes, governing law and dispute resolution

We may update these terms for future transactions and will identify the effective date. A later website edit does not automatically rewrite an accepted order or retrospectively remove accrued rights. We will bring material changes affecting ongoing services to your attention and obtain agreement where needed. Both language versions are intended to express the same terms; tell us about a discrepancy so it can be resolved consistently with mandatory law.

Malaysian law governs, subject to any mandatory protections that apply. Please contact us first so we can try to resolve a concern, but this is not a compulsory barrier to legal remedies. Eligible consumers may use KPDN complaint channels or the Tribunal for Consumer Claims Malaysia, subject to its jurisdiction and time limits. Court and regulator rights remain available where applicable; there is no compulsory private arbitration clause or exclusive foreign forum in these terms.

12. Contact

Include your order or account reference and a clear description of the issue. Support will not request banking passwords or OTPs.
Loominos Studio
SSM: 201703056580 / 002620744-D
2-1 Jalan Maju 9, Kuchai Entrepreneurs Park, 58200, Kuala Lumpur, Kuala Lumpur, MY
Email / E-mel: general@loominosstudio.my
Telephone / Telefon: 601126688600

Bahasa Malaysia — Terma dan Syarat

Berkuat kuasa: 22 Oktober 2026. Terma ini terpakai kepada penggunaan StoryBook by Loominos Studio di https://shop.loominosstudio.my dan pesanan diterima oleh Loominos Studio. Baca bersama Polisi Penghantaran, Privasi, Pemulangan, Bayaran Balik serta syarat produk dan promosi sebelum pembelian. Jika bercanggah dengan undang-undang pengguna Malaysia yang mandatori, undang-undang itu mengatasi dan peruntukan lain terus terpakai setakat sah. Jaminan berkanun tidak diketepikan dan pelaksanaannya tidak dikenakan syarat tidak adil.

1. Perniagaan dan pelanggan

StoryBook dikendalikan oleh Loominos Studio, bukan bank, kurier, pihak berkuasa kerajaan atau pengeluar pasport yang berasingan. Butiran perniagaan dan hubungan ada di bawah. Produk termasuk cetakan foto standard, cetakan Fujifilm Instax dan set foto ID/pasport diperibadikan yang ditawarkan. Rujukan jenama mengenal pasti produk dan tidak membayangkan sokongan atau perkongsian rasmi yang tidak dinyatakan secara nyata.

Anda mesti mempunyai keupayaan sah untuk membuat transaksi. Jika bawah 18 tahun atau memerlukan kuasa dewasa, ibu bapa atau penjaga sah hendaklah membuat dan menyelia pesanan. Berikan maklumat hubungan dan penghantaran yang tepat. Jika memesan bagi orang lain, dapatkan kuasa sesuai untuk memberikan maklumat serta foto mereka.

2. Akaun dan keselamatan

Akaun diperlukan untuk ciri khusus ahli; pesanan tetamu tersedia jika ditawarkan. Rahsiakan kelayakan log masuk dan laporkan penyalahgunaan disyaki dengan segera. Anda bertanggungjawab terhadap maklumat atau arahan yang sengaja dihantar atau dibenarkan, tetapi tidak secara automatik terhadap setiap perbuatan tanpa kebenaran pada akaun diceroboh. Kami boleh menyiasat dan mengehadkan akses secara berkadar untuk keselamatan. Sekatan tidak melucutkan baki berbayar sah, pesanan diterima atau hak bayaran balik secara automatik.

3. Foto dan kebenaran mencetak

Pemilikan imej dan kandungan kekal pada anda. Kebenaran kepada kami terhad pada keperluan munasabah untuk menerima, menyimpan, menghasilkan semula, memangkas, mengubah saiz, menyediakan, mencetak dan menghantar kandungan serta memberi sokongan atau menyelesaikan tuntutan. Penyedia sesuai boleh digunakan tertakluk pada kerahsiaan dan Notis Privasi. Ini bukan lesen mengiklankan foto anda, menjualnya kepada orang lain atau melatih model AI tanpa kebenaran nyata berasingan.

Hantar hanya kandungan yang anda berhak dan dibenarkan menggunakan. Jangan hantar bahan menyalahi undang-undang, menganiaya, mengeksploitasi atau melanggar hak, fail berbahaya atau maklumat yang dilarang didedahkan. Kami boleh menolak atau menghentikan pesanan menyalahi undang-undang dan mematuhi permintaan sah pihak berkuasa. Amaun boleh dibayar balik bagi pesanan tidak dibekalkan akan diurus menurut undang-undang, bukan penalti automatik. Simpan fail asal; tiada jaminan sandaran arkib diberikan.

4. Pilihan dan standard cetakan

Semak produk, saiz, kemasan, sempadan, orientasi, pemangkasan, resolusi dan kuantiti sebelum menghantar. Pratonton membantu menunjukkan kawasan cetakan tetapi bukan bukti fizikal dengan warna ditentukur. Kecerahan skrin, ciri kertas atau filem serta toleransi pengeluaran munasabah boleh mempengaruhi hasil. Ini tidak mengecualikan barang cacat, keterangan salah yang ketara atau pengeluaran yang menyimpang daripada pesanan. Perkhidmatan akan diberikan dengan penjagaan dan kemahiran munasabah.

Untuk foto ID/pasport, semak keperluan semasa pihak berkuasa dan pilih spesifikasi betul. Penerimaan bagi setiap tujuan atau pihak berkuasa tidak dijamin melainkan aku janji tertentu dipersetujui secara nyata. Kegagalan kami memenuhi spesifikasi dipersetujui masih tertakluk pada Polisi Pemulangan, Polisi Bayaran Balik dan remedi undang-undang.

5. Harga, jumlah dan penerimaan pesanan

Harga dinyatakan dalam Ringgit Malaysia melainkan dinyatakan sebaliknya. Semak jumlah penuh termasuk penghantaran, cukai dan caj didedahkan sebelum menghantar pesanan. Caj wajib tersembunyi tidak ditambah kemudian. Ketersediaan produk, penghantaran dan promosi disemak oleh sistem; projek atau troli disimpan bukan tempahan stok atau harga.

Penghantaran borang pembayaran ialah permintaan pesanan anda. Akuan menerima permintaan atau pembayaran automatik sahaja bukan penerimaan tanpa syarat. Pesanan diterima apabila kami mengesahkan penerimaan secara nyata atau mula memenuhinya. Jika tidak boleh diterima atas sebab produk tiada, kesilapan harga ketara, kandungan tidak sah atau sebab sah lain, kami akan menghubungi anda serta mengatur bayaran balik perlu dengan segera. Penggantian produk, kenaikan harga dipersetujui atau perubahan terma ketara memerlukan persetujuan anda. Terma dan spesifikasi ketika pesanan diterima mengawal pesanan itu.

6. Pembayaran dan pengesahan

Kaedah pembayaran ialah pilihan tersedia bagi pesanan serta penghantaran dipilih. FPX, DuitNow manual, Kredit atau kaedah lain hanya tersedia apabila ditunjukkan layak. Sebutan bayaran semasa penghantaran di tempat lain tidak bermakna ia tersedia bagi pesanan anda. Ikuti arahan dan bayar amaun diminta sahaja.

Pengesahan bank, rujukan dan slip mungkin disemak sebelum pesanan ditanda dibayar atau Kredit berbayar dilepaskan. Halaman pulangan bank atau slip dimuat naik bukan jaminan dana telah disahkan. Jika didebitkan tetapi status tertangguh, hubungi kami dan elakkan pembayaran berganda segera. Jangan berikan kata laluan bank, PIN atau OTP. Kesilapan pembayaran tidak menghapuskan hak semakan dan pemulangan amaun disahkan perlu.

7. Kredit, ganjaran dan rujukan

Pek Kredit, kadar penebusan, kelayakan dan bonus tertakluk pada maklumat ketika dibeli atau diperoleh. Syarat Kredit berbayar serta promosi mungkin berbeza dan mesti didedahkan. Kredit ialah cara berasaskan akaun untuk membayar pembelian StoryBook layak, bukan digambarkan sebagai deposit, pelaburan atau produk berfaedah. Jangan anggapnya baki tunai yang boleh dipindah secara umum.

Ganjaran boleh bergantung pada pembayaran disahkan dan penyempurnaan atau penerimaan pesanan layak. Pembatalan, bayaran balik atau kesilapan pengiraan sebenar mungkin memerlukan pelarasan berkaitan yang dijelaskan. Kredit berbayar tidak berkaitan tidak akan dihapuskan secara retrospektif atau diberikan luput yang tidak didedahkan. Permintaan Kredit belum digunakan, pembelian tersilap dan bayaran campuran dinilai menurut Polisi Bayaran Balik serta undang-undang. Penyalahgunaan ganjaran atau rujukan boleh disiasat secara berkadar dengan peluang menghubungi sokongan tentang kesilapan.

8. Baucar dan promosi

Semak tarikh aktif, perbelanjaan minimum, produk layak, pengecualian, had keseluruhan, Penggunaan Setiap Pengguna dan syarat pendaftaran. Gunakan kod sebelum membuat pesanan. Melainkan dinyatakan lain, satu baucar bagi setiap pesanan dan diskaun tidak meliputi penghantaran. Had setiap pengguna yang kosong bermaksud tiada had per pelanggan, bukan pengecualian had keseluruhan, tarikh luput atau syarat lain.

Pelanggan berdaftar disemak mengikut akaun. Tetamu boleh disemak melalui IP pelayan bersama padanan e-mel atau mudah alih. Padanan salah boleh dirujuk kepada sokongan. Mendapatkan atau menge-mel baucar tidak menempah penggunaan atau menebusnya dan bukan langganan pemasaran. Diskaun bukan tunai dan tidak dijamin secara retrospektif selepas pembayaran. Kesilapan sebenar atau penyalahgunaan terbukti boleh diperbetulkan tanpa menggunakan klausa umum untuk menafikan pesanan diterima atau remedi berkanun.

9. Penghantaran, perubahan dan aduan

Polisi Penghantaran mengawal anggaran pengeluaran, kurier, penjejakan dan pengambilan. Perubahan diminta tidak mengubah pesanan sehingga disahkan. Pengeluaran diperibadikan mungkin menghalang pembatalan atau pemulangan kerana berubah fikiran selepas kerja bermula. Polisi Pemulangan dan Bayaran Balik membezakan perubahan sukarela daripada kecacatan, kesilapan bayaran dan hak undang-undang. Kami kekal bertanggungjawab atas remedi wajib dan tidak mengarahkan anda kepada kurier atau penyedia pembayaran sahaja untuk mengelakkan tanggungjawab.

10. Laman web, tanggungjawab dan urusan adil

Kami mengambil penjagaan munasabah terhadap keterangan serta operasi, tetapi tidak menjanjikan internet tanpa gangguan, keserasian semua peranti atau ketersediaan bahan disimpan selama-lamanya. Jika gangguan menjejaskan pesanan berbayar, hubungi kami untuk semakan dan penyelesaian sesuai. Jangan mengeksploitasi ralat, mengganggu keselamatan, menyamar atau cuba mengakses tanpa kebenaran.

Tanggungjawab kerugian ditentukan menurut undang-undang dan fakta, termasuk sebab serta pengurangan kerugian munasabah. Liabiliti dan remedi yang tidak boleh dikecualikan, termasuk jaminan pengguna, penipuan atau kewajipan lain yang mandatori, dikekalkan. Penafian laman bukan alasan menyeluruh bagi kecuaian, pesanan gagal atau pendedahan foto tanpa kuasa. Sokongan biasa tidak mensyaratkan indemniti terhadap kesalahan kami sendiri atau pelepasan tuntutan sah.

11. Pindaan, undang-undang dan penyelesaian pertikaian

Terma boleh dikemas kini untuk transaksi akan datang dengan tarikh kuat kuasa dinyatakan. Suntingan kemudian tidak secara automatik mengubah pesanan diterima atau menghapuskan hak diperoleh. Perubahan ketara pada perkhidmatan berterusan akan dimaklumkan dan persetujuan diperoleh jika perlu. Kedua-dua bahasa bertujuan memberi maksud sama; laporkan percanggahan untuk diselesaikan menurut undang-undang mandatori.

Undang-undang Malaysia terpakai, tertakluk pada perlindungan mandatori berkenaan. Hubungi kami untuk usaha penyelesaian, tetapi ini bukan halangan wajib kepada remedi. Pengguna layak boleh menggunakan saluran aduan KPDN atau Tribunal Tuntutan Pengguna Malaysia, tertakluk pada bidang kuasa dan had masa. Hak mahkamah serta pengawal selia kekal jika terpakai; tiada timbang tara persendirian wajib atau forum asing eksklusif dikenakan.

12. Hubungan

Sertakan rujukan pesanan atau akaun serta masalah dengan jelas. Sokongan tidak akan meminta kata laluan bank atau OTP.
Loominos Studio
SSM: 201703056580 / 002620744-D
2-1 Jalan Maju 9, Kuchai Entrepreneurs Park, 58200, Kuala Lumpur, Kuala Lumpur, MY
Email / E-mel: general@loominosstudio.my
Telephone / Telefon: 601126688600